Most technology start-ups are focused on technology; this is natural. However, successful technology start-ups also focus on finding and keeping customers – the lifeblood of any business. To find and keep customers, companies must design and develop a sound marketing strategy and a sales execution plan.
At Rocket Ventures we see hundreds of entrepreneurs and start-up companies each year. Most of these entrepreneurs possess the required passion, persistence and conviction to launch a new business. However, the successful entrepreneurs have these essential traits and they know how to market and sell their products or services.
The first and perhaps the most important predictor of success start with the marketing strategy. Performing a rigorous market assessment is a critical first step in understanding the potential for business success. Having the knowledge of the industry and the specific market demographics, dynamics, trends, competition and customers provides a realistic view of the opportunity. Then, developing a segmentation plan further refines your focus by identifying those un-served or under-served market opportunities. Next, successful entrepreneurs target the ideal customer groups within that segment – and become so intimately knowledgeable of the targeted customer that they know more about their problems than their customers do, and can provide the right solutions to solve their problems. Finally, once targeted, success comes from positioning your product or service with the most competitive set of deliverables that both provide value and differentiate your company and its products from all other competitive offerings.
Now that you have developed a well-defined and effective market strategy, the next important element to success is designing and developing an effective and consistent sales execution plan. There is no company success without the sale - generating top line revenue. We see many start-ups fail because they don’t pay attention to sales! Most new technology start-ups bring exciting new products and services to complex customer organizations. These new products and services typically represent change to the status-quo. And this change may often be viewed as a real threat. So, the need for a well developed and consistent sales plan and process is essential to selling successfully and achieving company scalability.
In complex organizations, many buying influences are involved in the purchase of new technologies – particularly for those new products or services representing significant change from the current offerings. These buying influences have roles to play in the buying decision process. So, the need to first identify who these buying influences are, and then understand their role or motivation in the process is critical. In effect, every complex sale has 4 buying influences. First and most importantly is the economic buying influence. This is the key person who controls the budget and expenditures. This person requires a return on investment for the organization. It is essential to reach this person – who usually is at a higher level within the organization. Next, every complex sale must include the user buying influence - the person or persons who have to use or supervise the use of your new products. Making sure your product or service is understood and satisfies the user buying influence is also critical. Additionally, in every complex sale, there is also the technical buying influence – the person (s) whose role is to screen out products or services that don’t meet specific requirements, pricing guidelines or standards (including such functions as purchasing, quality control, legal). These are the “gatekeepers” and they must be satisfied as well. Finally, in every complex sale, the successful companies identify a coach – that person within the organization who has influence with other buying influencers, and wants you to win. They help you navigate through the complex organization by guiding you with your strategy, pricing, and networking with the right buying influences. Again, in a complex sale, all 4 buying influences must be reached and then convinced of the value of your product or service.
In summary, having great products or services, and possessing the passion, persistence and conviction are all important elements of success. Real, sustained and scalable success, however, comes from leveraging these great products and personal strengths with a well designed market strategy and effective sales execution plan.
Greg Knudson
Director, Rocket Ventures
knudson@rgp.org